using this Booking Engine website, you are deemed to have read and agreed to
the following terms and conditions:
How to spa - Santorini Zen Spa
a Mobile service at your Hotel room/suite/villa or a service at Santorini Zen
Spa facilities, before you make a reservation, please read carefully.
We would like to inform you that we have amended our operating
procedures, in response to COVID-19. These amended procedures have been
implemented to ensure our guests are safe and protected throughout their spa
We have introduced new Policies for Reservations,
meaning we will need to ask you some additional questions during the booking.
Our hygiene protocols have always been of the highest
standards and we have introduced additional sanitizing procedures throughout
the spa. These are outlined in a pre-arrival information email.
We would like to provide you with as much information
as possible prior to arrival, so on the day, you can fully immerse yourself
into the spa experience.
We need to check if you have any medical conditions
that may affect your treatment or visit. Please be assured that all information
will be held confidentially in line with Data Protection and GDPR.
We will ask if you or any member of your household has
had any of the following symptoms in the last 14 days, including minor; Fever,
Cough, Breathlessness, Headaches, Sore Throat.
Should you feel unwell or develop any symptoms within
24 hours of your appointment, the Cancellation charge will be waived, as
the wellbeing of our guests is our priority. If you are unsure whether to
attend your appointment, please call the spa so we can advise you.
For Mobile Massages in
hotel room or suite or villa in Santorini:
Due to our Goverment's COVID-19 Policies, we are not allowed to enter
your hotel room.
So, if your hotel's administration allow us, we
perform the sessions outside, at your balcony, patio, yard or garden -
provided there is one!!!
Please note that, we will be wearing a mask and
expect you to wear one too!!! If you don't have any, we will provide you
Should you have any specific questions at this stage regarding our policies, please don’t
hesitate to ask.
1. Reservations & Payment Policy
·Zen Spa services cannot be billed at your hotel room.
·All services require a credit card to guarantee a reservation.
·At time of booking, you will be asked to provide a credit card number to
secure the booking. This card will be used with your agreement, to cover any
subsequent late cancellation fee. (See Zen Spa’s Cancellation
Policy). You will not be billed unless there is a cancellation or no show.
After the service, you may choose your method of payment cash or card.
·All prices are in euros € per person. Gratuities are not included. We
deserve the right to change spa prices without previous notice. However, prices quoted at booking, will be honored.
Cancellation & Rescheduling policy
2.1For cancellations/reschedules please contact Zen Spa’s
reception or through our Booking Engine, hit: MANAGE RESERVATION button, at the
bottom of the front page. A Cancellation/reschedule will not take effect, until
we receive confirmation from you with any of the above ways.
We value your visit to Santorini and appreciate your booking, but please
respect our Policy. We understand that during vacation plans change. However,
appointments cancelled within less than:
notice, will be no cancellation fee of the reserved treatment cost
notice, will be applied a cancellation fee of 50% of the reserved treatment
day or cancellation without notice, will be fully charged
2.3 Should you feel unwell or develop any symptoms
within 24 hours
of your appointment, the cancellation charge will be waived, as
wellbeing of our guests is our priority. If you are unsure whether to
attend your appointment, please call Santorini Zen Spa so we can
2.3 Late Policy: We ask that you arrive at least 10 minutes
prior to your scheduled appointment. In the event that, you are late for your scheduled appointmentless
than 15 minutes, we will accommodate you to the best of
our ability. However, your treatment may be shortened or re-scheduled, to avoid delays for other
guests or following appointments.
Appointments missed by later than
15 minutes, will be cancelled and fully charged as non-show.
2.4 How to
cancel your reservation:
Cancellations, please please please!!! do not contact your
Hotel's Front Desk, as this would complicate things!!! Your hotel's Front
Desk receptionists/employees/waiters/ maids, etc., cannot be held
responsible to accept your appointment's cancellation!!!
For sessions at
Zen Spa facilities:
·Only in working
hours: 11:00 -19:00, Zen Spa’s Reception must be
contacted in person or on the phone: ++30 698 582 4393
·or through our Travelotopos Booking Engine (hit: MANAGE
RESERVATION button, at the bottom of the front page)
will not take effect until we receive confirmation from you with any of the
We reserve the
right to levy a €30 charge to cover any subsequent administrative
2.5 If we cancel
or amend your booking:
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.
If we must
cancel or amend your booking on our behalf, we will contact you as soon as is
reasonably practical and inform you of the cancellation or the change to your
If we cancel
your Booking, we will refund you any fees you have already paid to us.
However, we will not be liable to refund you for any fees you may have
paid to any third party in connection with your Booking (including, without
limitation, fees for travel, entertainment, activities or insurance).
3. Your Spa Experience
· We can assist you in choosing the
treatment which will suite you the best. You may also consult our Spa
Manager for any longer spa program planning to suit individual needs.
·Please be sure to inform your
therapist if, you are pregnant, have high blood pressure, active
cancer, heart ailments or any condition that may counteract with heat
therapies, massage or skin care.
·A short Medical History Form
is required to be signed prior to your treatment – will be at your disposal at
the spa reception or it will be provided by your mobile massage therapist at
·If we feel that providing you
a service may endanger your health or safety, we deserve the right to
decline the service or to ask you to reschedule your appointment or you consult
your medical doctors first, while they will take the responsibility in
·You are welcome to request a
male or female massage therapist.
- please request them
during the booking process - However, due to scheduling demands, we cannot
always guarantee your choice for a particular
therapist. Additional charge € 30/hour is applied for any
requests or need for external massage professionals out of Santorini Zen Spa
·All sessions are clothing
optional. Wear what is comfortable for you, the spa or your hotel will provide
you with undergarments for body treatments, bathrobes, slippers,
towels. All of our certified therapists utilize proper draping techniques
to respect and protect your privacy at all times.
·Communication with your
massage therapist about your treatment, is essential to help personalize your
·In all sessions of our Zen Spa
menu, we include 10 minutes to undress/redress and client consultation.
4. We cannot be held
responsible for any loss of money, jewelry or any other valuable
possession belonging to the guests. Please leave them in your room/suite hotel
or at a safe either in your changing room or at the Hotel's Front
5. Safety & Code of
Conduct and Ethics
For your safety and
discourage alcohol consumption prior to, during or
immediately following spa therapies. We deserve the right to refuse the
session, if client is under the influence of alcohol or drugs.
·Wehavespecially designed treatment for expectant women or nursing
mothers (the Rejuvance Face massage). We are
not cruel, cold Health professionals! However, guests with active cancer can only have the Rejuvance Face massage. Sorry! We
take your health and safety as our responsibility very seriously!!!
·we highly also
discourage shaving prior to and after exfoliation treatments (women).
However, men are recommended to shave if having a facial treatment at
least 2 hours before the appointment time.
·Some treatments may not be
performed on sunburned skin.
any jewelry or contact lenses prior to body and facial treatments.
Zen Spa invites you to spa and
relax! Inappropriate and rude behavior from any side
(guest/employee) does not belong at Zen Spa.
In Zen Spa we are dedicated,
professional certified technicians of Health industry, who reserve the right to
terminate treatments and services if guests are excessively intoxicated and/or
are acting in an unwelcome sexual behavior to the therapists.
We both agree that any dispute, matter or other issue which arises between us,
will be exclusively dealt with by the Courts of Greece.
Guests must be at least 14
years old. Teenagers under the age of 18 must be accompanied by the
accompanying adult/parent in the spa.
7. CommentsWe would love to hear about the service you received
and how it compares to your other spa experiences. Please review us on our webpage santorinizenspa.com or on Tripadvisor
respect our Policies. Thank you for your understanding and cooperation.
Please, do not hesitate to
ask us any question you might have
We look forward to giving
you the gift of touch and
with our authentic
experiences, to be transformed into a better self!
Zen Spa manager
Data We Collect
Online reservation procedure
Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.
Data given automatically
There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.
Data given from other sources
Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.
Data we share with others
We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.