How to spa
Santorini Zen Spa Regulation
Either a Mobile service at your Hotel room/suite/villa/Yacht or a service
at any Santorini Zen Spa facilities, before you make a Reservation, please read
carefully.
1. Reservations & Payment/Refund Policy
- Zen Spa services cannot be billed at your Hotel room’s account.
- All our services are prepaid and require a Credit Card to guarantee a Reservation.
- All prices are in euros €. Gratuities are not included. We
deserve the right to change spa prices without previous notice. However,
prices quoted at booking, will be honored.
- For a Refund, please allow 10 business days from Cancellation date. After we
initiate a refund, Stripe submits refund requests to your bank or card issuer.
You see the refund as a credit approximately 5-10 business days later,
depending upon the bank.
How to spa
Santorini Zen Spa Regulation
Either a Mobile service at your Hotel room/suite/villa/Yacht or a service
at any Santorini Zen Spa facilities, before you make a Reservation, please read
carefully.
2. Cancellations & Rescheduling
2.1 For Cancellations/Reschedules please
contact Zen Spa’s Reception or through our Booking Engine, hit: MANAGE
RESERVATION button, at the bottom of the Front Page. A Cancellation/Reschedule
will not take effect, until we receive confirmation from you with any of the
above ways.
2.2 Cancellation & Rescheduling Policy: We value your visit to
Santorini and appreciate your booking, but please respect our Policy. We
understand that during vacation plans change. However, appointments
cancelled within less than:
- Less than 24 hours’ notice, will be applied a Cancellation
Fee of 50% of the reserved treatment cost.
- same day or Cancellation without notice
(no-show), will be fully charged.
2.3 Late Policy: We ask that you arrive at least 20’
minutes prior to your scheduled appointment.
- If, you are late for your
scheduled appointment less than 15’ minutes, we will accommodate you to the best of our ability. However, your
treatment may be shortened or re-scheduled, to avoid delays for other guests or following appointments.
- Appointments missed by later than 15
minutes, will be cancelled and fully charged as no-show.
2.4 How to cancel your
reservation:
- Only in working hours: 11:00
-19:00, Zen Spa’s Reception must be contacted in person or on
the phone: ++30 698 582 4393
- or through our Travelotopos Booking
Engine (hit: MANAGE RESERVATION button, at the bottom of
the front page)
- A Cancellation will not take effect until we
receive confirmation from you with any of the above ways.
- We reserve the right to levy a €30
charge to cover any subsequent Administrative Expenses.
2.5 If we cancel or amend your booking:
We
would not expect to have to make any changes to your Booking once it is agreed
between you and us, but sometimes problems occur and we do have to make
alterations or, very occasionally cancel Bookings.
- If we must cancel or amend your booking on our behalf, we
will contact you as soon as is reasonably practical and inform you of the
cancellation or the change to your Booking.
- If we cancel your Booking, we will refund you any fees you have
already paid to us. However, we will not be liable to refund you for any fees
you may have paid to any third party, in connection with your Booking
(including, without limitation, fees for travel/transportation, entertainment,
activities or insurance).
3. Your experience during the session:
- In all your sessions we include 10’ minutes to
undress/redress, shower and guest consultation.
- On a Standard basis, our Team includes a man and
a woman massage therapist.
- We respect your wishes, and you are welcome to
particularly request only male or only female massage therapists
– please request them during the booking process. Due to scheduling demands, we cannot always guarantee your choice
for a particular therapist.
- However, we consider this a Special Request, as
a need for external free-lance massage professionals out of Zen Spa’s
Personnel. An additional charge € 50/60’ will be applied.
- Please leave any money, jewelry, or any other
valuable possessions in your room or at Zen Spa’s safe. We will not be held
responsible for any loss.
- Cell phones are not permitted in the spa.
- All sessions are clothing optional. Wear what is
comfortable for you, the spa or your hotel will provide you with undergarments
for body treatments, bathrobes, slippers, towels. All of our certified
therapists utilize proper draping techniques to respect and protect your
privacy at all times.
- Communication with your massage therapist about
your treatment, is essential to help personalize your spa experience.
4. Safety: Please, be sure to inform your massage therapist if
you have: High blood pressure, Active cancer, Cardio-vascular/heart
ailments or any condition that may counteract with massage, body
pressure/manipulation or heat. A short Medical History Intake Form is
required to be signed prior to your treatment – will be at your disposal at the
Spa Reception.
4.1. We highly discourage alcohol consumption prior
to, during or immediately following massage therapies. Alcohol use is not
permitted in the spa.
4.2. We have specially designed treatment
for expectant women or nursing mothers (the Rejuvance
Face massage). We are not cruel, cold Health professionals! However,
guests with active cancer can only have the Rejuvance Face
massage. Sorry! We take your health and safety as our responsibility very
seriously!!!
If we feel that, providing you a service may endanger your health or
safety, as responsible Health Professionals we deserve the right to
decline the service, ask you to reschedule your appointment or that you consult
your medical doctors first, and ask them to take the responsibility in
written.
5. Harassment Policy
- Zen Spa invites you to spa and relax! Inappropriate and rude
behavior from any side (guest/employee) does not belong at Zen Spa.
- In Zen Spa we are dedicated, professional certified technicians of Health
industry, who reserve the right to terminate sessions and services, if
guests are excessively intoxicated and/or are acting in an unwelcome sexual or
rude behavior to the therapists.
- We both agree that any dispute, matter, or other issue which arises between us,
will be exclusively dealt with by the Courts of Greece.
6. Teens
- Guests must be at least 14 years old.
- Teenagers under the age of 18 must be
accompanied by the accompanying adult/parent.
- A written Consent will be signed by the
accompanying adult/parent.
7. Comments We would love to hear about the service you
received and how it compares to your other spa experiences. Please review us on our webpage santorinizenspa.com or on Tripadvisor
We value your visit to Santorini and appreciate
your booking, but please respect our Policies.
Please, do not hesitate to ask
us any question you might have.
We look forward to giving you
the gift of touch and
with our authentic
experiences, to be transformed into a better self!
Theodoros Haralabides
Zen Shiatsu & massage
therapist/Zen Spa manager